With all honesty,
in my personal experience,
not many businesses in Singapore
has made the cut
of providing exceptional customer service experience.
However, I am pleasantly surprised during my recent visit
to Build-a-Bear Workshop at Vivo City.
to Build-a-Bear Workshop at Vivo City.
Sophia helped stuff Pup
Sophia & Hiroshi "hearts" for Pup
Warming Pup's heart.....
Making a sincere wish....
Kissing Pup's heart....
Giving "life" to Pup
Wash & Rinse
before you follow me home.....
Let's play dress up.....
Finally, a satisfied Pup owner.....
I pledge to take good care of Pup.
You might look through these series of pictures and think
what on earth is so exceptional about the customer service?
Well, the magic lies in connecting with the child.
I swear kids are the toughest customers on earth.
Delicate Patience is Needed.
And through many small talks,
they realized that it was Sophia's birthday
and sang her a very special birthday song.
Thank you Build-a-Bear Workshop,
You have made Sophia's birthday a really Special one!!!
And because Hiroshi has always been the loving brother,
he get to choose a toy for himself too!
Storm Pegasus; Let It Rip!
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